Returns & Exchanges

At Military Hanowa, we stand by the precision and quality of our timepieces, offering a 30-day return window for all unworn watches in their original packaging. We ensure a seamless exchange process to guarantee your complete satisfaction with your Swiss-made investment.

Return Process

• 1.
  Initiate Your Request

  Log into our returns portal with your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare the Package

  Place the watch in its original Swiss Military Hanowa presentation box, ensuring all protective films, manuals, and warranty cards are included.

• 3.
  Ship the Item

  Affix the provided prepaid shipping label to your package and drop it off at any authorized courier location.

• 4.
  Inspection and Refund

  Once our technicians verify the timepiece's condition, your refund or exchange will be processed within 5-7 business days.